Terms and conditions

USE OF THE PORTAL AND GENERAL CONDITIONS OF USE

IDENTIFYING DATA: In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the following data are recorded: the company owning the web domain is COMPENSA STAND S.L. (hereinafter ROSELIN JOYEROS), with address for these purposes at C/ ISABEL II, 3 28980 PARLA (MADRID), CIF B-83457291, registered in the Mercantile Register of Madrid in volume 18205, Section 8, entry 1 of the Company Book, folio 44, sheet M-315231. Contact email info@roslineelin.com of the website.

USER: Anyone who accesses the PORTAL (even if no purchase is made), uses or disposes of the content therein is attributed the condition of USER, expressly accepting the General Conditions of Use reflected herein, regardless of any General Conditions of Contract that may be mandatory.

ROSELIN JOYEROS recommends that the USER read the General Conditions of Use and the rest of the legal conditions set out on the PORTAL. In any case, if the user does not understand or agree to comply with all or part of the aforementioned legal conditions, they must not access or use the PORTAL or the CONTENT provided therein.

In case of any doubt arising from reading these legal conditions, you can contact ROSELIN JOYEROS at info@roslineelin.com 

USE OF THE PORTAL. ROSELIN JOYEROS provides access to a multitude of information, services, programs or data (hereinafter, the content) on the Internet belonging to ROSELIN JOYEROS or its licensors to which the USER may have access. Both access to the PORTAL and the use of the CONTENT are carried out under the exclusive responsibility of the USER. Said responsibility extends to any registration that may be necessary to access certain services or content. 

In any case, and by way of purely illustrative example, the USER undertakes to:

• Make proper use of the content and services (such as chat services, discussion forums or newsgroups) that ROSELIN JOYEROS offers through its portal, not to use them for illicit, illegal activities or activities contrary to good faith and public order; to disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, promoting terrorism or violating human rights; to cause damage to the physical and logical systems of ROSELIN JOYEROS, its suppliers or third parties, to introduce or spread computer viruses or any other physical or logical systems that may cause the aforementioned damage; to attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. ROSELIN JOYEROS reserves the right to withdraw all comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, violate youth or childhood, public order or safety, or which, in its opinion, are not suitable for publication. In any case, ROSELIN JOYEROS will not be responsible for the opinions expressed by users through forums, chat or other participation tools.
• The USER will be liable for all damages and losses, of any nature, that ROSELIN JOYEROS, any other USER or a third party may suffer as a result of the improper use of the PORTAL or the CONTENT provided therein. They will also be liable for any amount that ROSELIN JOYEROS must pay as a result of an administrative resolution, firm court judgment or transactional agreement aimed at compensating third parties for damages caused for the same reason.

Once the terms and conditions have been accepted, after completing all the steps of the registration procedure, the user will obtain a USER key and a PASSWORD that will allow them to access restricted areas. In said registration, the USER will be responsible for providing truthful and lawful information.

The assigned identification keys and passwords will be personal, exclusive and non-transferable for the REGISTERED USER to whom they were assigned, so the user must maintain the passwords under their sole responsibility in the strictest and absolute confidentiality, assuming, therefore, all damages or consequences of any kind arising from the breach or disclosure of the secret. For security reasons, the password for electronic access to the services linked to the Website may be modified at any time by the user. The user undertakes to immediately notify ROSELIN JOYEROS of any unauthorized use of their password, as well as unauthorized third-party access to it.

The user accepts that all their personal data will be fully transferred to SeQura from the moment the user has initiated the contracting of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties who need to access the data for the successful completion of the contract without prejudice to ROSELIN JOYEROS's obligation to identify those third parties.

GENERAL TERMS AND CONDITIONS OF CONTRACT

Access, reproduction and use of the services of www.roslineelin.com (hereinafter, the Website) requires prior acceptance of the Terms of Use in force at any given time; ROSELIN JOYEROS reserves the right to modify said Conditions when it deems appropriate, by publishing the new text on the Website. 

It is the user's responsibility to know the Terms of Use before accessing the products and services of the Website; if you do not agree with them, please refrain from using it.

OWNERSHIP. The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the HTML codes of the website, etc.), whose Intellectual Property belongs to ROSELIN JOYEROS, except for those materials obtained under license from third parties.

ROSELIN JOYEROS and its licensors retain at all times the Intellectual Property over the Website and over the various elements that compose it, individually considered, in all copies made (regardless of the medium to which they are incorporated), granting only the rights of use described below. Any right not expressly granted is understood to be reserved. In addition to the foregoing, ROSELIN JOYEROS is responsible for the selection, design of the structure and arrangement of the content of the Website, as well as having taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting it, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant over the website, considered as a database, corresponds to it.
ROSELIN JOYEROS is also the sole owner of the design and graphic image of the Website, reserving the pertinent legal actions that may correspond to it against people who make imitations or unfair uses of it.

Web content and downloads. permitted and prohibited uses

Permitted:

• Browsing the Website, that is, accessing and viewing it on a device, with any temporary or incidental reproduction authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Website requires prior registration.
• Benefiting (after registration) from the services and advantages provided by ROSELIN JOYEROS through the Website to its users, under the conditions expressly indicated in the different sections.

Strictly prohibited:

• Any operations regarding the Website, its content, downloaded products and copies thereof that are contrary to the Law, good customs and good faith.
• Any use outside the personal and private sphere, especially those with commercial or professional purposes, including sending advertising or messages and collecting and processing third-party data.
• Any type of extraction, public communication and/or transmission, in whole or in part, by any means, outside the private sphere of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in media of downloadable materials from the Press Room section is exempt from this prohibition.
• The removal, concealment or falsification of notices and warnings about the Intellectual or Industrial Property of the Website or any of the products provided through it.
• The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, anything that may harm the normal functioning of the Website, other users or any third party.

Links to the website

The establishment of links and hyperlinks to the Website from other pages or websites is authorized, provided that they are not made in a way that harms the public image and brand of ROSELIN JOYEROS, the Website or any of the people and products referred to therein. When establishing links to the Website, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.

It is prohibited to establish links from pages or websites whose content promotes or advocates, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating links, the use of elements extracted from the Website is expressly prohibited, without the prior and express consent of ROSELIN JOYEROS.

In no case shall it be understood that links to the Website from third-party pages or websites imply a relationship between ROSELIN JOYEROS and the owners of these, nor does it imply any endorsement, sponsorship or recommendation by ROSELIN JOYEROS regarding them, so ROSELIN JOYEROS will not be responsible at all regarding their content and legality.

Content and user behavior

As a customer or user of the Website, you agree to make proper use of the content and services offered through it and not to use them for:

1. Engaging in illicit, illegal activities or activities contrary to good faith and public order.
2. Disseminating content or propaganda of a racist, xenophobic, pornographic nature, that promotes terrorism or that violates human rights.
3. Causing damage to the physical and logical systems of ROSELIN JOYEROS, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that may cause the aforementioned damage.
4. Disseminating content that harms the image and reputation of ROSELIN JOYEROS or third parties.
5. Violating the Intellectual, Industrial, image, honor or other rights corresponding to ROSELIN JOYEROS or third parties.

ROSELIN JOYEROS will have full freedom of decision on whether collaborations and messages are finally published on the Website or not, being empowered to withdraw them when it deems appropriate. The infringement of any of the rules contained in these Terms of Use and, especially, of the provisions of this clause, will enable ROSELIN JOYEROS to immediately unsubscribe you as a user or subscriber of the Website.

Promotions

Not valid for layaways, orders, repairs, or findings. Not stackable with other promotions, unless expressly stated otherwise in the promotion's terms and conditions.

Payment methods

Visa, Visa Electron and Mastercard are accepted. Payment is 100% secure through the BBVA Bank payment gateway, and payments with a PAYPAL account will also be accepted.

Delivery times

In-store pickup: 1h/72h business hours (depending on stock availability at the selected store).

Home delivery:

• Peninsula: 24 - 72 business hours
• Balearic Islands, Ceuta and Melilla: 3 to 9 business days
• Canary Islands: 5 to 10 business days
• European Union: 7 to 12 business days 

Orders placed on Fridays after 1:30 PM or on weekends or holidays will be shipped the next business day.

The delivery time for engraved jewelry is 2 to 7 days.

The delivery time for custom-made or special order jewelry will be longer than usual (20 to 30 business days, depending on the product).

Business days are considered Monday to Friday working days.

During periods of high demand — such as special campaigns, promotions or festive seasons — delivery times may be slightly affected by saturation of transport companies.
At Roselin Joyeros we do everything possible to ensure that your orders arrive on time, but we appreciate your understanding if there is a slight delay beyond our control.

Withdrawal

The customer has thirty calendar days from receipt of the order to voluntarily withdraw from their purchase, without any penalty and without stating reasons. In the event that the consumer and user wishes to withdraw from the purchase of the product or contracting of the service:

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.

The customer must bear the return shipping costs. No shipments with freight due will be accepted under any circumstances.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the items adequately, in order to avoid possible deterioration during transport.

Once the return package is received, we will verify its condition and, as soon as we confirm that both the returned items and any accessories, samples, promotional gifts and documentation are complete and in perfect condition, we will send the customer an email to notify them of the approval or rejection of their refund.

The refund of the purchase payment will be made within 14 calendar days following the withdrawal. The refund will be processed through the same payment method used by the customer for the initial transaction. We reserve the right to withhold the refund until we have received the products or until the customer has presented proof of their return, whichever condition is met first. We will not issue a refund if the product has been used.

In the event that the customer receives a wrong or damaged product, or in case of loss or damage of products by the transport company, the customer may request its return and/or replacement, within 15 calendar days (30 calendar days for Roselin Club members) after its delivery. In such case, we commit to cover the return shipping costs, we will arrange to collect the defective product and/or replace the missing product with an identical one at no additional cost to the customer.

Exchange and return policy

To request a product exchange, the customer must contact customer service within 15 calendar days (30 calendar days for Roselin Club members) after receiving the order. For health and hygiene reasons, products that have been unsealed or used after delivery will not be accepted; they must be in perfect condition and in the same state in which they were received. In the case of returns, shipping and collection costs will be borne by the customer. Cash on delivery shipments will not be accepted under any circumstances. If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in amount will not be refunded in cash, but will be issued as a gift voucher for use in their next purchase. To manage any type of return or exchange of products purchased on www.roslineelin.com, the customer must contact our Customer Service department via email: info@roslineelin.com or by calling 916828900, which is open to the public from 9:00 AM to 6:00 PM, Monday to Friday.

The customer must provide us with the order number and we will tell them exactly all the steps to follow. We also inform you that we will not accept exchanges or returns that have not been previously communicated through the indicated channels.

Cancellations

The customer may cancel the order without any charge and without giving any reason, by contacting customer service as soon as possible by phone: 916828900, or via the following email address: info@roslineelin.com. If the order has not left our warehouses, we will cancel it without issue, but if the order is already on its way, we will have to wait to receive it back, and once its receipt is confirmed, the product amount will be refunded minus shipping costs, and the refund will be made using the same payment method used for the purchase.

Data Protection

The information or personal data you provide us will be processed in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide us is truthful and corresponds to reality.

Modifications

ROSELIN JOYEROS reserves the right to make, without prior notice, any modifications it deems appropriate to the Website, being able to change, delete or add both the contents and services provided through it, as well as the way in which they are presented or located.

Although ROSELIN JOYEROS will make its best efforts to keep the information contained on the Website updated and free of errors, it offers no guarantee regarding its accuracy and timeliness. Nor is the achievement of any specific result or purpose guaranteed, so access to and use of the Website is the exclusive responsibility of users and customers.

Legal Actions

ROSELIN JOYEROS will pursue the breach of these Terms of Use, as well as any improper use of the Website or its contents, infringements of the rights corresponding to it or its licensors, especially those of Intellectual and Industrial Property, by exercising all civil and criminal actions that may correspond to it by Law.