WARRANTIES
At Roselin Joyeros, we pride ourselves on the quality and craftsmanship of our pieces. Therefore, all our jewelry and watches are backed by a 3-year warranty, effective from the date of purchase and/or delivery. We want to ensure that every purchase meets the highest standards of excellence and that you enjoy your jewelry with complete peace of mind.
What does the warranty cover?
Our warranty covers any manufacturing or material defects that may affect the functionality or aesthetics of the pieces. These include, but are not limited to:
- Malfunctions in clasps or watch mechanisms.
- Unusual wear and tear of the material (metal or gemstones) due to manufacturing defects.
- Problems with the design structure.
What does the warranty not cover?
The warranty does not cover damage caused by improper use, accidents, poor maintenance, or normal wear and tear due to daily use. These include:
- Scratches, dents, or breakages caused by impacts or falls.
- Damage caused by contact with chemicals, moisture, or excessive exposure to extreme conditions.
- Alterations or repairs performed by unauthorized third parties.
Warranty Claim Process
If you believe your product has a defect covered by our warranty, please follow these steps:
- Contact our team: Get in touch with our customer service team via email at info@roslineelin.com or by phone at 91 682 89 00.
- Product evaluation: We will ask you to send us the item for a detailed evaluation by our experts.
- Solution: If the issue is covered by the warranty, we will repair or replace the product at no cost. Should a repair not be possible, we offer the option of a replacement or a refund.
Additional terms
- The warranty is valid only upon presentation of the original proof of purchase.
- Any damage or repairs not covered by the warranty can be handled by our specialized technical service, with a prior quote.
At Roselin Joyeros, we value our customers' satisfaction. Our team will be happy to assist you throughout the process and ensure that you enjoy your pieces for many years to come. If you have any questions or queries, please do not hesitate to contact us.